You have 30 days from your purchase date to return your product purchased at sDiscounter's Website, no matter the chosen style. Also, the return can be claimed warranty-based return (return according to our Warranty Policy-to review it, please click here), that the term period for return will be limited to certain duration- product specific (refer particular product page). We recommend using our product for at least 30 days, giving the product enough time to fit your needs. 

 

If it doesn’t meet your expectations, we encourage you to contact us. Our team is ready to help improve your shopping experience or guide you through the return process, ensuring your satisfaction and comfort always come first. Learn more about our Return & Exchange Policy by clicking here.

To start a return, follow the steps defined at our Return & Exchange Policy's Page, that you can visit by clicking here.

To be eligible for a return, your items must be in their original state, including all bills, tags, and original packaging, without any visible signs of wear or use.

Please be aware that only partial refunds are granted for items not in their original condition, such as those showing clear signs of use, are damaged, or have missing parts for reasons not due to our error.

Yes, the return shipping fee (labels issued first by us) will be our responsibility inside the United States (except for US-State of Hawaii, Alaska, Puerto Rico). We will issue return labels, that need to be pasted at the product box before submitting to specified shipping carrier. For the above specified exceptional regions, the return label will also be issued first by us and the amount for the return will be deducted later on before crediting the actual product amount in the customer account.

For items valued over $25, we recommend purchasing shipping insurance (insurance fee non-refundable), as we cannot guarantee the receipt of your returned item.

After we receive and inspect your return, we’ll email you to confirm receipt of your item and inform you whether your refund has been approved or not. If approved, your refund will be processed, and a credit will automatically be issued to your original payment method within 5-7 business days. 

If your refund hasn’t appeared yet, first, please recheck your bank account. Then, reach out to your credit card company, as it might take some time for your refund to be officially posted. Your next step should be to contact your bank, as processing times can delay the posting of your refund. Should you have followed these steps and still not received your refund, please get in touch with us at: info@sdiscounter.com. We’re here to ensure your refund process is smooth and worry-free.

If you’ve have changed your mind, you can cancel or edit your order as long as it hasn’t left our warehouse yet. Unfortunately, once your order is on its way, we’re unable to accept cancellations or make changes to your order. We aim to process and dispatch orders swiftly to ensure you receive your products as soon as possible.

If you'd like to place an additional order, remember our shipping is free! except certain US States (Please review Shipping and Delivery section). Once you have received your order and decided, that you still want to return it, you can create a return by following the steps defined at our Return & Exchange Policy's Page, that you can visit it by clicking here.

What order can we help you with? 

• To make a general return, please click here. 

• To report a missing item, please contact customer service using contact method at the bottom of this page. 

• To report a damage or defect, please contact customer service using the contact method at the bottom of this page. 

To make any changes or request a cancellation, please see our section "What if I want to edit or cancel my order".

If you have an account, you can navigate to your order history to view your order status and track your orders. Otherwise, you can track your order by clicking here.